youwin Terms and Conditions

1 General Provisions

These terms and conditions ("Terms") form a legal agreement between youwin and its users. By using youwin's services through its website, mobile application, or any other digital platform, you are considered to have fully read, understood, and agreed to abide by these terms.

These terms apply to users in Bangladesh. youwin reserves the right to change, amend, or cancel any part of these terms at any time at its discretion. Continuing to use the service after changes take effect means you automatically accept the updated terms.

If any provision of these terms is found to be invalid or unenforceable by a competent authority, the remaining provisions will continue in full force.

2 Eligibility and Age Requirement

The following conditions must be met to use youwin's services:

• You must be at least 21 years of age. youwin's services are completely prohibited for anyone under 21.
• You must use this service voluntarily and of your own decision.
• The information you provide at registration must be completely accurate and up to date.
• You must operate only one account in your own name.
• Accounts are strictly personal — operating an account on behalf of a third party or allowing a third party to use your account is prohibited.

3 Account Registration and Security

3.1 Registration Process

When opening an account at youwin, you must provide your correct name, mobile number, email, and any other required details. Providing incorrect or false information is a breach of these terms and may result in account cancellation. Each person may open only one account; if multiple accounts for the same person are identified, they may be closed and the associated balances forfeited.

3.2 Account Security

It is your responsibility to keep your login credentials (username and password) completely confidential. If you suspect that someone has gained unauthorised access to your account, you must notify youwin's support team immediately. youwin will not be liable for any loss resulting from unauthorised access unless that loss is caused by youwin's own security failure.

3.3 Identity Verification (KYC)

youwin reserves the right to verify a user's identity where necessary. Verification may be requested before a withdrawal or if any questions arise about account activity. Failure to cooperate may result in the account being restricted.

4 Deposits and Withdrawals

4.1 Deposit Rules

Deposits at youwin can currently be made via bKash, Nagad, Rocket, and Upay. The minimum deposit amount is ৳100. You may only deposit using a payment account registered in your own name. Using a third party's payment account is strictly prohibited and may result in the deposit being rejected and the account being closed.

4.2 Withdrawal Rules

Withdrawals can currently be made via bKash, Nagad, Rocket, and Upay. The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 1 hour. The payment method used for withdrawal must match the name registered on your account.

In the case of any suspicious transaction or irregular activity, youwin reserves the right to hold a withdrawal request until a proper investigation is completed.

4.3 Transaction Responsibility

It is your responsibility to confirm all details before issuing any deposit or withdrawal instruction from your account. youwin is not liable for any loss caused by incorrect information provided by you.

5 Bonuses and Promotions

youwin offers various promotional offers. Each bonus has its own terms and conditions, which must be read carefully before claiming the offer. Some general bonus rules are as follows:

• youwin's welcome bonus is a 100% bonus on the first deposit, up to ৳8,000. The bonus amount must be wagered 20 times before it can be withdrawn. For example: on a ৳1,000 deposit you receive a ৳1,000 bonus, giving a total balance of ৳2,000; to withdraw from this bonus, bets of ৳1,000 × 20 = ৳20,000 must be placed.
• Bonuses are never treated as direct cash; bonus funds cannot be withdrawn until the specified wagering conditions have been met.
• Collecting bonuses using multiple accounts or multiple accounts belonging to members of the same household is prohibited.
• If bonus fraud is found, the relevant bonus and any winnings earned will be forfeited.
• youwin reserves the right to change or cancel any promotion.

6 Gaming and Betting Rules

6.1 Fair Play Policy

All games and betting activities at youwin are conducted in a fair and transparent manner. If any user attempts to manipulate game results, intentionally exploits software errors or vulnerabilities, or uses any other dishonest method, that account will be permanently closed.

6.2 Technical Issues

If a game or bet is not completed due to a technical issue, youwin may cancel that round or bet in accordance with its stated policy and return the wagered amount. youwin is not responsible for issues with a user's internet connection or device.

6.3 Prohibited Conduct

The following activities are strictly prohibited:

• Using automated software, bots, or scripts to play games or place bets.
• Collecting bonuses in a coordinated or organised group manner.
• Accessing or attempting to hack another user's account.
• Using an account for money laundering or any other illegal financial activity.

7 Account Closure and Suspension

7.1 Closure by youwin

youwin reserves the right to suspend or permanently close an account without prior notice in the following circumstances:

• Breach of any provision of these terms.
• Evidence of providing false information or identity fraud.
• Evidence of bonus fraud or manipulation.
• Suspicion of money laundering or illegal activity.
• The user is found to be under 21 years of age.

7.2 Closure by the User

You may contact youwin's customer service at any time to request closure of your own account. It is your responsibility to settle all active bets and withdraw any valid balance before the account is closed.

8 Limitation of Liability

youwin is not liable for any indirect, incidental, or consequential loss, including:

• Impact on a game or bet caused by internet connection disruption.
• Failure or interruption of third-party services.
• Inability to access the website or application for any reason.
• Damage caused by viruses or malware on a user's device, where this is not caused by youwin's platform.

youwin's liability limit will in no case exceed the amount of the relevant transaction.

9 Privacy and Data Protection

youwin is committed to collecting, using, and protecting your personal information. Our Privacy Policy explains in detail what information is collected, how it is used, and in what circumstances it may be shared with third parties.

All financial transactions are secured by SSL encryption. youwin stores your payment information securely and takes technical and organisational measures to prevent unauthorised access.

10 Responsible Gaming

youwin believes that gaming is a form of entertainment, and we are mindful that it should never become a problem. Our Responsible Gaming Guide provides detailed information on setting deposit limits, self-exclusion, and how to get support.

• You can request a voluntary temporary break on your own account through youwin.
• If any signs of gaming addiction appear, seek professional help immediately.
• youwin's 21+ age limit applies strictly.
• Only use money you can afford to lose, keeping in mind the risk of losing your bets.

11 Changes to Terms

youwin may update these terms at any time. For significant changes, a notice will be published on the site. Continuing to use the service after a change means you are considered to have accepted the updated terms. Visit this page regularly for the latest terms.

If you object to the updated terms, you have the right to close your account before the changes take effect. For general questions, see our FAQ section.

12 Applicable Law and Dispute Resolution

12.1 Contact and Complaints

If you have any questions or complaints about these terms or youwin's services, please contact our customer service team first. Our support team provides service in both Bengali and English, seven days a week, twenty-four hours a day, via live chat and email.

12.2 Dispute Resolution Process

If a dispute arises, an attempt will first be made to resolve it through mutual discussion. After contacting customer service, your complaint will be reviewed within a set timeframe. If a mutual resolution is not reached, youwin's designated authority will issue a final decision.

12.3 Final Provisions

The Bengali version of these terms is considered the original and authoritative document. If there is any dispute over the meaning of a provision in these terms, youwin's interpretation will be considered final. If you do not agree with these terms, please refrain from using youwin's services.