youwin Privacy Policy

1 Introduction and Scope

youwin (hereinafter referred to as "we", "our", or "the platform") operates an online gaming and betting service for users in Bangladesh. We believe that the privacy of your personal information is a fundamental right, and it is our responsibility to respect that right.

This privacy policy describes what information youwin collects, how that information is used, with whom it may be shared, and what rights you have over your information. This policy applies to the youwin website, mobile app, and all other related services.

In this policy, "user" or "you" refers to any registered member of youwin as well as any visitor to the site. It is important that you read this policy in full before using our services.

2 Types of Information Collected

youwin collects several categories of information. These are broken down by category below:

2.1 Identity Information

During account creation or the identity verification process, we collect:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• National ID or passport number (where applicable)
• Digital copy of photo ID (for account verification)

2.2 Contact Information

• Mobile number (for OTP verification and communication)
• Email address
• Residential address (where applicable)

2.3 Financial Information

• Mobile banking numbers — bKash, Nagad, Rocket, Upay
• Transaction history — deposit and withdrawal records
• Account balance and bonus information

2.4 Usage Information

• Gaming history and betting records
• Time spent on site and pages visited
• Preferred game categories and play style
• Customer service contact history

2.5 Technical Information

• IP address and device identification data
• Browser type and operating system information
• Login time, date, and approximate location data
• Cookie and similar tracking data (details in Section 7)

3 How Information is Collected

youwin collects information in the following ways:

3.1 Directly from You

You provide information directly when filling out the account registration form, submitting identity verification documents, during deposit or withdrawal processes, and when contacting customer service via live chat or email.

3.2 Automatically

When you visit the site or use the mobile app, certain information is collected automatically through cookies, web beacons, and similar technologies. This includes technical details about your device, browsing behaviour, and patterns of site use.

3.3 Through Third Parties

Payment providers (such as bKash, Nagad, Rocket, Upay) may share information necessary for transaction verification with us. Third-party identity verification service providers may also supply information where required.

4 Purpose of Using Information

youwin uses your information for the following purposes:

4.1 Service Operation and Improvement

• Creating, managing, and verifying accounts
• Keeping gaming and betting services running smoothly
• Processing deposits and withdrawals
• Managing bonuses and promotional offers
• Improving platform performance

4.2 Security and Fraud Prevention

• Detecting and preventing unauthorised use of accounts
• Taking appropriate measures to prevent financial fraud and money laundering
• Monitoring suspicious activity
• Ensuring the protection of genuine users through identity verification

4.3 Customer Service and Communication

• Responding to your questions and complaints
• Sending important account-related notifications
• Informing you of changes to services
• Sending relevant promotional information with your consent

4.4 Responsible Gaming

We analyse your gaming behaviour to identify problematic patterns and provide support where needed. Detailed information on this is available on our Responsible Gaming page, which all members are advised to read.

4.5 Meeting Legal Obligations

Under applicable laws and regulations, youwin is legally required to maintain certain records and provide information to relevant authorities. In such cases, information may be disclosed without your prior consent.

5 Sharing Information with Third Parties

youwin never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Partners

Information is shared with payment processors (bKash, Nagad, Rocket, Upay), identity verification services, cybersecurity partners, and technical infrastructure providers only to the extent necessary for them to carry out their responsibilities. All such partners are bound by confidentiality agreements with us.

5.2 Game Software Providers

Game developers including Pragmatic Play, PG Soft, JILI, Evolution, and Spribe may view limited transaction data for the purpose of verifying play records and auditing the RNG (Random Number Generator). They do not receive any personally identifiable information.

5.3 Legal Requirements

Information may be disclosed following proper legal process when required by court order, a lawful request from a government authority, or to assist in a criminal investigation.

5.4 Corporate Changes

In the event of a business merger, acquisition, or asset transfer, your information may pass to the new entity. You will be notified in advance and the standards of this privacy policy will be maintained.

6 Data Storage and Security

6.1 Retention Period

youwin retains your information for the entire duration of your active account. Even after an account is closed or becomes inactive, records are kept for a defined period to meet legal obligations and resolve disputes. Financial transaction records may need to be retained for an extended period.

6.2 Technical Security Measures

youwin uses the following technologies to keep your information secure:

• SSL encryption — ensures maximum security during data transfer
• Encrypted database — stored data is kept encrypted
• Two-factor authentication (OTP) — provides an additional layer of security for account access
• Firewall and intrusion detection system
• Regular security audits and penetration testing

6.3 Access Control

youwin officers and staff may only access information that is necessary for carrying out their responsibilities. Strict adherence to confidentiality policy is mandatory for all staff, and violations result in immediate disciplinary action.

6.4 Response to a Data Breach

If for any reason there is a risk that the security of your information has been compromised, we will notify you by email or mobile as quickly as possible and advise you to take the necessary precautionary steps.

7 Cookies and Tracking Technology

Cookies are small text files stored on your device that help improve your experience on the site.

7.1 Use of Cookies

youwin uses cookies for the following purposes:

• Essential cookies: Maintaining login sessions, security verification, and keeping core functionality running
• Functional cookies: Remembering your preferred language, game category, and other settings
• Analytical cookies: Understanding which parts of the site are used most and improving performance

7.2 Cookie Control

You can block or delete cookies by changing your browser settings. However, disabling essential cookies may affect certain core site functions, such as staying logged in or playing games.

8 Your Rights

As a youwin member, you have the following rights regarding your personal information:

8.1 Right to Know

You can request to know what information we hold about you. Most information can be viewed directly from your profile page. Contact customer service for more detailed information.

8.2 Right to Correction

If any of your information is incorrect, you can request a correction. Some information can be updated directly from account settings; for other cases, assistance will be provided after identity verification.

8.3 Right to Erasure

In certain cases, you may request that your data be deleted. However, data kept under legal obligations and data required for active accounts may not be possible to delete.

8.4 Right to Object to Processing

You may withdraw your consent to marketing and promotional communications at any time. This can be done through your account settings or by contacting customer support.

8.5 How to Exercise Your Rights

To exercise any of the above rights, contact youwin's customer support via live chat or email. After verifying your identity, a response will be provided within a maximum of 30 working days. For frequently asked questions, visit our FAQ page.

9 Protection of Minors

youwin strictly refrains from providing services to anyone under the age of 21. Age is verified at registration, and in cases of doubt, a national identity card or other identity document may be requested.

If it is proven that a minor has created an account using false information, that account will be closed immediately and all collected data will be deleted. If parents suspect that their child is using our platform, they are requested to notify customer support immediately.

youwin has no intention of collecting data from anyone under the age of 21, and any such data found will be deleted immediately.

10 Policy Changes

youwin may update this privacy policy from time to time. Changes may come as a result of expanded services, technological changes, legal requirements, or user feedback.

If any significant changes are made, we will notify you in advance at your registered email or mobile number. Continued use of the site after changes will be taken as your consent to the updated policy.

The date of the last update will always be shown at the top of this page. You are advised to visit this page regularly to stay up to date.

11 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact the youwin customer support team:

• Live Chat: Active 24/7 from any page on the site
• Email: [email protected]

Customer support is available in both Bengali and English and can be contacted on any working day. To learn more about us, visit the About Us page.